“For the first time I’m hopeful to see a seamless, touchless process in travel. People have been talking about it for a long time. … We should use the crisis to move these things along. The experience can become much more pleasant.” Rian Burger, Senior Principal specializing in Airports for Stantec Architecture
While COVID-19 has had a disastrous effect on travel, it’s pushing airports to make many changes that have been talked about for years. Enhanced cleaning processes and touchless transactions are among ways the industry is getting healthier. Airports should consider furthering those enhancements and going a step further by diversifying revenue streams going forward to ensure that pandemics or other disasters don’t have the same kind of impact in the future.