AXiNsider by Airport Experience® News
Ep. 108 - Rian Burger, Senior Principal specializing in Airports for Stantec Architecture

Ep. 108 - Rian Burger, Senior Principal specializing in Airports for Stantec Architecture

July 29, 2020

“For the first time I’m hopeful to see a seamless, touchless process in travel. People have been talking about it for a long time. … We should use the crisis to move these things along. The experience can become much more pleasant.” Rian Burger, Senior Principal specializing in Airports for Stantec Architecture

 

While COVID-19 has had a disastrous effect on travel, it’s pushing airports to make many changes that have been talked about for years. Enhanced cleaning processes and touchless transactions are among ways the industry is getting healthier. Airports should consider furthering those enhancements and going a step further by diversifying revenue streams going forward to ensure that pandemics or other disasters don’t have the same kind of impact in the future.

Ep. 107 - Julie Wienberg, Vice President of Aviation Infrastructure, HNTB Corp.

Ep. 107 - Julie Wienberg, Vice President of Aviation Infrastructure, HNTB Corp.

July 15, 2020

“I’m not sure there is ever going to be a return to exactly the way things were before. I think there will be a new normal and everyone will get used to it, but there will be a change in the way things are done that will remain permanent.” Julie Wienberg, Vice President of Aviation Infrastructure, HNTB Corp.

The COVID-19 health pandemic will eventually be in the past and signage reminding travelers to socially distance and wash hands may go away with it. But this is likely not the last pandemic this country will see. Whether it’s building with materials that are easier to clean, increasing the availability of touchless options for passengers or designing security measures that ensure the health and safety of travelers and those who work at the airport, increased awareness of the implications of health-related incidents will create long-term change in the airport experience.

Ep. 106 - Nick Baker, CEO and Creative Director, SmartDesign Group

Ep. 106 - Nick Baker, CEO and Creative Director, SmartDesign Group

July 7, 2020

Vancouver-based Smart Design Group has benefited significantly from its work in aviation design. So, as the effects of COVID-19 ravaged travel counts across the world, Nick Baker wanted to give something back. He's offered his company's services for free to members of the Airport Minority Advisory Council in order to help smaller businesses navigate changes necessary to consider reopening. While he's optimistic and hopeful that the effects of COVID will be a memory in the next couple years, he's also got some ideas on how the industry can evolve to win back the confidence of travelers and emerge stronger as travelers return.

This episode is the first in Airport Experience New's newly branded, AXiNsider podcast series.

Ep. 105 - Ross Koenigs, R&D Brewer, New Belgium Brewery

Ep. 105 - Ross Koenigs, R&D Brewer, New Belgium Brewery

June 23, 2020

The Craft of Perpetual Creation and Reinvention. This Hub Session features a conversation with Ross Koenigs, research and design brewer for New Belgium Brewery, in which he discusses reinventing the wheel to stay abreast of trends. Hub Sessions took place at the 2020 Airport Experience Conference in Denver. We share these Hub Session recordings with you here courtesy of Plaza Premium Group, the Hub Session Sponsor.

Ep. 104 - Jonathan Song, Director of Global Business Development, Plaza Premium Group

Ep. 104 - Jonathan Song, Director of Global Business Development, Plaza Premium Group

June 23, 2020

The Next in Line of the Evolving Airport Hotel. This Hub Session features a conversation with Jonathan Song, director of global business development for Plaza Premium Group, in which he discusses the ins and outs of bringing hotels to airports. Hub Sessions took place at the 2020 Airport Experience Conference in Denver. We share these Hub Session recordings with you here courtesy of Plaza Premium Group, the Hub Session Sponsor.

Ep. 103 - Christina Apatow, Founder, Fetchy Fox

Ep. 103 - Christina Apatow, Founder, Fetchy Fox

June 23, 2020

Artificial Intelligence and the Continued Smartening of Our World. This Hub Session features a conversation with Christina Apatow, founder of Fetchy Fox, in which she discusses the possibilities opened up by embracing artificial intelligence in the airport. Hub Sessions took place at the 2020 Airport Experience Conference in Denver. We share these Hub Session recordings with you here courtesy of Plaza Premium Group, the Hub Session Sponsor.

Ep. 102 - Bethanie Nonami, CEO, Marley Nonami

Ep. 102 - Bethanie Nonami, CEO, Marley Nonami

June 23, 2020

The Value of Incremental Change Yielding Substantive Results. This Hub Session features a conversation with Bethanie Nonami, CEO of Marley Nonami, in which she uses data and metrics to tout the advantages of using small changes to make a big impact on customer experience. Hub Sessions took place at the 2020 Airport Experience Conference in Denver. We share these Hub Session recordings with you here courtesy of Plaza Premium Group, the Hub Session Sponsor.

Ep. 101 - Dr. Keith Aqua, Chief Medical Officer, Mile Hight Labs

Ep. 101 - Dr. Keith Aqua, Chief Medical Officer, Mile Hight Labs

June 23, 2020

The Miseducation of CBD. This Hub Session features a conversation with Dr. Keith Aqua, chief medical officer for Mile Hight Labs, in which he explains the facts and the myths about CBD. Hub Sessions took place at the 2020 Airport Experience Conference in Denver. We share these Hub Session recordings with you here courtesy of Plaza Premium Group, the Hub Session Sponsor.

Ep. 100 - Jason Paltzer, Concessions Operations Manager, Indianapolis International Airport

Ep. 100 - Jason Paltzer, Concessions Operations Manager, Indianapolis International Airport

May 27, 2020

When he first transitioned into airports Jason Paltzer was just looking for a fresh start, but he wasn’t prepared for the dynamic and ever-changing world of airport concessions to be so enthralling. In this episode, Paltzer discusses how he finds the hustle and bustle of the industry invigorating and how stepping up to meet challenges has helped enrich his career.

This is the latest in our series Ones to Watch.

This episode was recorded in the AXN Podcast booth sponsored by Tastes on the Fly at the 2020 Airport Experience Conference in Denver.

Ep. 99 - Eric Friedman, Principal Services Agent – Concessions, Louis Armstrong New Orleans International Airport

Ep. 99 - Eric Friedman, Principal Services Agent – Concessions, Louis Armstrong New Orleans International Airport

May 14, 2020

Eric Friedman’s interest in aviation began at an early age. When he discovered life as an air traffic controller wasn’t everything he’d dreamed, he transitioned into an operations role at MSY, where he’s currently part of the concessions team. In the wake of the opening of the airport’s newest terminal and instituting a post-security pass system for non-ticketed guests to dine and shop in the airport, Friedman finds joy in providing a memorable and warm experience for all MSY guests, travelers and otherwise.

This is the latest in our series Ones To Watch.

This episode was recorded in the AXN Podcast booth sponsored by Tastes on the Fly at the 2020 Airport Experience Conference in Denver.

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