Vancouver-based Smart Design Group has benefited significantly from its work in aviation design. So, as the effects of COVID-19 ravaged travel counts across the world, Nick Baker wanted to give something back. He's offered his company's services for free to members of the Airport Minority Advisory Council in order to help smaller businesses navigate changes necessary to consider reopening. While he's optimistic and hopeful that the effects of COVID will be a memory in the next couple years, he's also got some ideas on how the industry can evolve to win back the confidence of travelers and emerge stronger as travelers return.
This episode is the first in Airport Experience New's newly branded, AXiNsider podcast series.