Episodes
Friday May 10, 2019
Ep. 38 - Brad Wolfe, Salt Lake City International Airport
Friday May 10, 2019
Friday May 10, 2019
...and the continued evolution and expansion of a major airport.
CLICK HERE to learn more about the "New" SLC.
Read Carol Ward's interview with SLC executive director Bill Wyatt in the May issue of Airport Experience News. If you have not already subscribed, CLICK HERE to get your copy now!
This episode was sponsored by OHM Concessions. Learn more about their exceptional operations in each of their twelve airports by visiting ohmgroup.com.
Tuesday May 07, 2019
Ep. 37 - Chris Hartman, At Your Gate
Tuesday May 07, 2019
Tuesday May 07, 2019
...and an emerging service for travelers that was created by need but shaped by the airport industry.
Thursday May 02, 2019
Ep. 36 - Gower Smith, Swyft
Thursday May 02, 2019
Thursday May 02, 2019
...and the evolution of the retail experience, first by automated means and then [you will just have to listen]
This is the third and final installment of our short series Rise Of The Machines where I chat with companies in the airport experience market who are at the intersection of technology and food and retail.
Tuesday Apr 30, 2019
Ep. 35 - Kendall Baker, Chowbotics
Tuesday Apr 30, 2019
Tuesday Apr 30, 2019
...and overcoming the perception that fresh, chef-crafted cannot be produced by a machine.
This is the second episode in the Rise of the Machines series where I chat with companies in the airport experience market who are at the intersection of technology and food and retail.
Wednesday Apr 24, 2019
Ep. 34 - Christina Cassotis, Pittsburgh International Airport
Wednesday Apr 24, 2019
Wednesday Apr 24, 2019
...and her personal journey rising through the industry and how she sees career paths as lattices and not ladders.
This is the final episode in a series celebrating the role and impact of women in airports.
Wednesday Apr 17, 2019
Ep. 33 - Erin Humphreys, Enroute Spa
Wednesday Apr 17, 2019
Wednesday Apr 17, 2019
...and the raising of an airport business on the shoulders of a passion for wellness.
This is the continuation of a series celebrating the role and impact of women in airports.
Tuesday Apr 16, 2019
Ep. 32 - Kevin Nater, Briggo
Tuesday Apr 16, 2019
Tuesday Apr 16, 2019
...and how the automation of a popular beverage could disrupt all beverages in airports.
This is the first episode in the Rise of the Machines series where I chat with companies in the airport experience market who are at the intersection of technology and food and retail.
Thursday Apr 11, 2019
Ep. 31 - Barbara Yamamoto, Los Angeles World Airports
Thursday Apr 11, 2019
Thursday Apr 11, 2019
...and the work of a chief experience officer reversing the traveler experience at one of the busiest airports in North America.
Tuesday Apr 09, 2019
Ep. 30 - Ray Kayal, NewsLink Group
Tuesday Apr 09, 2019
Tuesday Apr 09, 2019
...and the industry view of the past, the present and the future from the eyes of a mid-size operator.
Thursday Apr 04, 2019
Ep. 29 - Atousa Ghoreichi and Laura Fitzrandolph
Thursday Apr 04, 2019
Thursday Apr 04, 2019
...and the strength that comes with being representative of the customers you serve and the power of a diverse and dynamic organization.